After the sale

Parts and technical support

A line that is down costs more per hour than most people budget for, so support matters more than the purchase price. Call 615-948-9983 with the machine and the problem, and we get you to the right person at the plant that built it, rather than into a queue.

Lico states that service is a priority for them: parts and technical support requests are answered within 24 hours, and support is available around the clock. That is Lico's own commitment, and our job on this side is to make sure your request reaches them fast and in the right form.

What we help with

Three things people call about

Spare and wear parts

Blades, guides, rolls, bearings and the wear items that go on a schedule. Have the machine series and serial number to hand and the order moves faster.

Technical support

Something is out of tolerance, the optimizer is calling boards wrong, or the line will not run at rate. We route it to the manufacturer's technical support and stay on it.

Upgrades and retrofits

Adding scanning to an existing line, changing a saw pattern, or fitting a machine you already own into a new flow. Often cheaper than replacing.

Before you call

What speeds it up

The machine series and serial number, which is on the plate on the frame.
What the line was doing when the problem started, and whether it repeats.
A photo or a short video of the fault if there is something to see.
Whether the line is down now or running degraded, because that changes the order we work in.

For Cresswood machines, the maintenance walkthroughs on our videos page cover several of the jobs people call about, including anvil replacement, screen removal and ram adjustment.